Effective Date: August 11, 2026
These Terms & Conditions (“Terms”) govern your use of the websites, onboarding forms, client portals, communications, and other online services provided by One Piece Solutions (“One Piece,” “we,” “us,” or “our”).
By accessing or using these services, submitting information, or communicating with us through them, you agree to these Terms. If you act on behalf of a company or organization, you represent that you have authority to bind that organization.
Relationship to Client Agreements
These Terms supplement any proposal, Service Agreement, order form, statement of work, invoice, or other written agreement between One Piece and a client (“Client Agreement”).
The applicable Client Agreement controls the purchased services, approved scope, deliverables, fees, billing schedule, project timeline, cancellation rights, and other engagement-specific terms. If these Terms conflict with a signed Client Agreement, the signed Client Agreement controls.
Business Use and Eligibility
Our services are intended for adults and authorized business representatives. You may not use our services for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes or in a way that interferes with the security or operation of our systems.
You are responsible for ensuring that the information you submit is accurate, current, and provided with proper authorization.
Services and Results
One Piece provides services that may include AI integration, business automation, customer communication systems, CRM infrastructure, digital systems, implementation, consulting, monitoring, maintenance, and support.
The precise services provided are identified in the applicable Client Agreement.
We work to deliver services professionally and in alignment with the agreed scope. However, business outcomes depend on many factors outside our control, including client participation, data quality, third-party systems, market conditions, customer behavior, and the timely provision of required access and approvals. Unless expressly stated in a signed Client Agreement, we do not guarantee a specific financial result, number of leads, sales volume, conversion rate, ranking, or other business outcome.
Client Responsibilities
Clients agree to:
• Provide accurate and complete information.
• Provide timely feedback, approvals, content, and access reasonably required for the engagement.
• Identify individuals authorized to provide instructions and approvals.
• Maintain appropriate licenses and permissions for data, content, software, accounts, and systems supplied to us.
• Review deliverables, automations, communications, and configurations before approving their use in production.
• Inform us promptly of material changes, security concerns, or known errors that could affect the services.
Project schedules may be adjusted when required information, access, approvals, or client decisions are delayed.
Security and Sensitive Information
Please do not submit passwords, full payment-card numbers, security codes, authentication codes, private keys, or similarly sensitive credentials through an unsecured form, email, or text message.
When sensitive access is necessary, we will provide or approve a more appropriate access method whenever reasonably available. You remain responsible for controlling user permissions, removing unnecessary access, and maintaining the security of your own accounts and devices.
No electronic system is completely secure. We use reasonable safeguards appropriate to the services, but we cannot guarantee that unauthorized access, service interruptions, or security incidents will never occur.
Third-Party Platforms and AI Services
Our services may interact with third-party platforms, software, APIs, payment processors, communication providers, hosting services, artificial-intelligence systems, and other external technologies.
Those services are governed by their respective providers’ terms, policies, limitations, availability, and pricing. One Piece does not control third-party services and is not responsible for outages, account restrictions, policy changes, data loss, pricing changes, or other actions taken by those providers.
AI-generated content, recommendations, classifications, or automated actions may contain inaccuracies and should be reviewed when appropriate before being relied upon for legal, financial, medical, employment, safety-critical, or other high-impact decisions.
Fees, Invoices, and Recurring Billing
Fees, deposits, implementation charges, recurring charges, usage charges, taxes, due dates, and payment methods are determined by the applicable Client Agreement or invoice.
Recurring services will be charged only when they have been selected and authorized. When automatic payment is authorized, the approved payment method may be used for future invoices according to the applicable billing schedule until the recurring service is cancelled or terminated in accordance with the Client Agreement.
You are responsible for keeping billing and payment information current. Refunds, credits, cancellations, and disputed charges are handled according to the applicable Client Agreement and mandatory law.
Communications
We may contact clients and authorized representatives regarding proposals, payments, onboarding, appointments, project updates, account administration, service notifications, support, security, and other matters related to the business relationship.
Where separate consent is provided, we may also send marketing or promotional communications. Marketing consent is not a condition of purchasing services.
Message frequency may vary. Message and data rates may apply. You may reply STOP to eligible text messages to opt out and HELP for assistance. Marketing emails will include an available unsubscribe method. Opting out of marketing communications does not prevent us from sending essential service, billing, legal, security, or account-related communications where permitted by law.
You are responsible for providing accurate contact information and notifying us when an authorized contact changes.
Intellectual Property
Each party retains ownership of the intellectual property it owned before the engagement.
Unless a Client Agreement states otherwise, One Piece retains ownership of its pre-existing processes, frameworks, templates, software, automation methods, know-how, documentation, reusable components, and general improvements.
Upon full payment, the client receives the ownership or usage rights expressly described in the applicable Client Agreement. The client represents that it has the necessary rights to any logos, text, images, recordings, data, trademarks, and other materials it supplies to us.
Confidentiality and Privacy
Each party agrees to use reasonable care to protect confidential business information received from the other party and to use that information only for authorized business purposes.
Our collection and handling of personal information are also governed by our Privacy Policy. Clients remain responsible for providing legally required notices and obtaining appropriate consent for the customer, employee, prospect, or other personal data they collect and direct us to process.
Availability and Changes
We may maintain, update, modify, replace, or discontinue website features and other online services when reasonably necessary. Temporary interruptions may occur because of maintenance, security events, third-party outages, internet conditions, or circumstances outside our reasonable control.
We may update these Terms periodically. The effective date shown above identifies the current version. Material changes will apply prospectively unless a different application is required by law or agreed to in writing.
Disclaimers
Except for commitments expressly included in a signed Client Agreement, our websites, forms, portals, and related online services are provided on an “as available” basis to the extent permitted by law.
We do not make warranties that these online services will always be uninterrupted, error-free, compatible with every third-party system, or suitable for every business purpose.
Nothing on our website or in our general communications constitutes legal, accounting, tax, financial, or regulatory advice. Clients should consult qualified professionals regarding obligations specific to their business.
Limitation of Liability
Any limitations of liability, exclusions of damages, indemnification obligations, or remedies contained in a signed Client Agreement control the applicable engagement.
Where no signed Client Agreement addresses a particular matter, each party’s liability will be limited to the extent permitted by applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
Suspension and Termination
We may restrict or suspend access to an online service when reasonably necessary to address a security risk, suspected misuse, unlawful activity, material nonpayment, or a material breach of applicable terms.
Termination of paid services, recurring billing, and client engagements is governed by the applicable Client Agreement. Provisions that reasonably should survive termination—including payment obligations, confidentiality, ownership, disclaimers, and liability provisions—will continue to apply.
Governing Law
Unless a signed Client Agreement states otherwise, these Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.
The parties will first attempt in good faith to resolve disputes through direct business discussions. Any venue or dispute-resolution requirement in a signed Client Agreement will control.
Contact Information
Questions about these Terms may be directed to:
One Piece Solutions
275 S 200 E, Suite 2011
Salt Lake City, UT 84111
United States
Phone: (385) 536-3205
Website: https://onepiecepa.com